If your order includes a pre-ordered Lulla doll, the whole order will be shipped in June.

We ship all orders from our warehouse in the United States.

Online orders are generally processed and packaged within 1-2 business days of receipt. Information on tracking will be sent to customer's email when the package is shipped out.

We do not consider a package lost until 45 days post shipment. Should the ordered item be out of stock, or in case of any delay of delivery, we will inform you via email.

Please note that due to COVID-19, there might be slight delays on deliveries.

US shipping

USA delivery normally takes 2 to 7 business days. Business days are defined as Monday-Friday, excluding holidays. Some areas in the US may have longer delivery times such as rural areas and certain islands. 

You might also be interested in our Terms & conditions and Refund policy