terms & conditions

The following general terms and conditions of sale govern the sales of products sold by RoRo ehf through the online store www.lulladoll.com / www.rorocare.com. Your use of the site to purchase merchandise acknowledges your agreement to follow and to be bound by these general terms and conditions of sale.

 

Terms of Service

Goods are subject to availability. Online orders are generally processed and packaged within 3-4 business days of receipt. Information on tracking will be sent to customer's email when the package is shipped out. Delivery to most areas takes 7-14 business days but can take longer to remote areas. A package is not considered lost until 45 days post shipment. Should the ordered item be out of stock, or in case of any delay of delivery, we will inform you via e-mail.

Prices are subject to change without notice. All prices on the online store are stated in USD. Prices do not include local duties and taxes and the customer is responsible for paying these fees upon receiving the goods.

Shipping costs are calculated separately for each sent package, according to destination and size. Shipping cost to USA is $5 for one doll and $7 for 2+ dolls. Shipping cost to all other areas is $12 for one doll and $15 for 2+ dolls.

The doll uses two AAA batteries and batteries are not included.

 

Privacy Policy

We at RoRo (lulladoll.com) are committed to protecting and respecting your privacy. This policy explaines when and why we collect personal information about people who visit our website, how we use it and the conditions under which we may disclose it to others.

Who are we?

We are RoRo , and Icelandic company and the creators and designers of the Lulla doll, a sleep companion for preemies, babies and toddlers. Our aim is to help children sleep better and longer and improve the wellbeing of families. Our registered address is Audbrekka 10a, 200 Kopavogur, Iceland and our contact information is roro@rorocare.com, tel. + 354 771 8886.

How do we collect information from you?

We obtain information about you when you use our website, for example when you contact us about products and services or if you register to receive our newsletter. 

What type of information is collected and how is it used?

When you purchase a product at the RoRo online store, we ask only for the information necessary to process your order properly. These include contact information such as name, address, telephone number and e-mail address - and any account or credit card information necessary for completing your payment.

RoRo will only pass information on to the shipping/delivery company to enable it to deliver the goods to its destination. No sensitive information will be passed on.

To make full use of the online shopping and personalized features on www.lulladoll.com, your computer, tablet or mobile phone will need to except cookies as we can only provide you with certain personalized features of this website by using them. By accepting cookies we can better personalize your use of the website and provide you with information more relevant to your needs, for example blogs relating to sleep solutions, user experience of the Lulla doll and other relevant material you may find interesting. We also use the data to operate effectively and provide you with the best experiences with our website and products. You provide some of this data directly, such as when registering to our newsletter post list or when purchasing online. Other information we collect when you use the website which helps us know what your interests are and helps us find material that you are most interested in.

We may share information with third parties like described above for shipping and delivery purposes and in some cases we share information with service providers that we work with,  for example when sending informational e-mails or user surveys or collecting product reviews etc.

You are at all times able to object to us using your information and we will stop using your data once notified.

 

Refund Policy

RoRo warrants all products to be free from defects in material or workmanship under normal use and service for a period of hundred and eighty (180) days from the date of delivery. If you think your product might be faulty or defective contact us at roro@rorocare.com

Should you for any reason not be satisfied with your purchased item, you can return it within 14 days of arrival, for an exchange or for a full refund of the original payment of the item (transport cost not included).  The goods must be returned in the same condition and quantity as when received, and in the original packaging, with all tags still attached to it. On returning an item, the shipment is paid by the customer.  Please enclose your receipt with your name, address and order number.  RoRo will not compensate for returned packages lost in the return shipping. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after RoRo receive the returned products.
Please return a faulty item to our office address: 

 

Company Information

RoRo ehf
Auðbrekka 10A, 3rd floor
200 Kópavogur
Iceland

Tel: 00354 771 8886
UK VAT no: 216 1009 57

Iceland:
Kt: 651011-0940
VAT no: 110686

 

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