Terms & conditions

The following general terms and conditions of sale govern the sales of products sold by RoRo ehf through the online store www.lulladoll.com / www.rorocare.com. Your use of the site to purchase merchandise acknowledges your agreement to follow and to be bound by these general terms and conditions of sale. The following general terms and conditions are governed by and construed in accordance with Icelandic law.

 

Terms of Service

Goods are subject to availability. Online orders are generally processed and packaged within 1-2 business days of receipt. Information on tracking will be sent to customer's email when the package is shipped out. Delivery to most areas takes 2 -12 business days but can take longer to remote areas. A package is not considered lost until 45 days post shipment. Should the ordered item be out of stock, or in case of any delay of delivery, we will inform you via e-mail.

Prices are subject to change without notice. All prices on the online store are stated in USD. Prices do not include local duties and taxes and the customer is responsible for paying these fees upon receiving the goods.

Shipping costs are calculated separately for each sent package, according to destination and size. Shipping cost to the continental US is free but to all other areas is $15-$25 depending on zones. During checkout shipping cost can be seen when country information is added.

The doll uses two AA batteries and batteries are included.

 

Refund Policy

Should you for any reason not be satisfied with your purchased item, you can return it within 14 days of arrival for an exchange or for a full refund of the original payment of the item (transport cost not included).  The goods must be returned in the same condition and quantity as when received, and in the original packaging, with all tags still attached to it. On returning an item, the shipment is paid by the customer.  Please enclose your receipt with your name, address and order number.  RoRo will not compensate for returned packages lost in the return shipping.

RoRo warrants all products to be free from defects in material or workmanship under normal use and service for a period of 6 month for faulty dolls and 12 months for faulty sound units. 

Refunds for returned products will be made as soon as possible, 30 business days at the latest, after RoRo receive the returned products.

If you have a problem with the doll please contact us and we will assist you as best we can.

We also recommend you take a look at the "Is your Lulla doll not working?" section in our Q&A.

Company Information

For shipments within the United States, Canada and Mexico:

RoRoCare Inc.
2140 South Dupont Highway 
Camden DE 19934
USA

Tel: (00 354) 771 8886
EIN no: 37 1910872


For international shipments (outside of the United States, Canada and Mexico):

RoRo ehf.
Audbrekka 10a
200 Kopavogur
Iceland

Tel: (00 354) 771 8886
ID no: 651011-0940
VAT no: 110686

Note: Returns are not received at the above addresses; if you intend to return the doll please contact us and we will assist you.

 

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