Refund policy

RoRo warrants all products to be free from defects in material or workmanship under normal use and service for a period of hundred and eighty (180) days from the date of delivery. If you think your product might be faulty or defective contact us at roro@rorocare.com

Should you for any reason not be satisfied with your purchased item, you can return it within 14 days of arrival, for an exchange or for a full refund of the original payment of the item (transport cost not included). The goods must be returned in the same condition and quantity as when received, and in the original packaging, with all tags still attached to it. On returning an item, the shipment is paid by the customer. Please enclose your receipt with your name, address and order number. RoRo will not compensate for returned packages lost in the return shipping. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after RoRo receive the returned products.